Returns & Exchanges
We want you to be completely satisfied with your Somerset Toiletry Co. products, which is why we offer a 30-day return policy for any unused and unopened items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Initiate Your Return
Contact our customer care team with your order number and reason for return to receive your unique Return Authorization code.
Prepare Your Package
Securely pack the unused items in their original box, ensuring the products are protected to prevent damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the parcel back to our Somerset warehouse.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing