Frequently Asked Questions
Everything you need to know about our luxury toiletries and your order.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. The Somerset Toiletry Co. does not test any of our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
What is your shipping policy for domestic orders?
We offer standard and express shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on qualifying orders over a specific threshold, as detailed at checkout.
Can I return a product if I am not satisfied?
We want you to love your purchase. If you are not completely satisfied, you can return unused and unopened items in their original packaging within 30 days of delivery for a full refund.
Do your products contain parabens or SLS?
Many of our collections are formulated without parabens and SLS to be gentler on the skin. Please refer to the specific ingredient list on each product page for detailed information.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor its progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.